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Questions most frequently asked by advisers

  1. To sign up for an adviser login, we must first put in place an Execution & Clearing Agreement with your licensee.  Please email your licensee name and contact person to support@desktopbroker.com.au and we will make contact with them. 
  2. Once the agreement is in place, we will email a new adviser form for you to complete. 
  3. Please return via email along with a scanned copy of your current driver license.
  1. Complete the Desktop Broker Online Account Application form. This can be accessed once you’ve logged in, under 'Clients' from the top menu, then 'New client account'.
  2. Once all client information is entered online, you will be prompted to print, obtain client signatures and relevant supporting documentation. 
  3. Email the documents to support@desktopbroker.com.au.

We aim to set up new client accounts within 48 hours of receiving the completed application form and current ID. Once account setup is completed, you will receive an email notification to inform you that you can start trading. 

Opening a client account is free of charge, you only pay when you trade with us.

Opening multiple client accounts

We can assist in pre-populating application forms by way of a mail merge, all you need to do is obtain client signatures and supporting documentation. 

Contact support@desktopbroker.com.au to find out more about bulk client uploads.

To use the Desktop Broker platform you must be an authorised representative of a current AFSL. 

To find out how to setup your licensee, please send an email to our customer service team or call us on 1300 726 177 and we can talk you through the requirements.

Alternatively, we can arrange for a Client Account Manager to sit down with you to discuss/demonstrate our website.

New password

You can reset your Password on the 'Log in' box by clicking on 'reset password'. Enter your email address, click the 'Reset' button and we will email you a password link.

If your account has been locked, please call us on 1300 726 177 and we will assist with unlocking your account.

New PIN

If you need to reset your trading PIN please contact us on 1300 726 177.

To change your client's residential, postal or CHESS address: login to your account, visit the 'Forms' page and complete the 'Change of Client Details' form. 

Once the form has been signed by the client, scan and email to support@desktopbroker.com.au

All changes in registration details require a signed form from the client.

To change phone numbers or email addresses for your client, simply email the request to support@desktopbroker.com.au.  

The Desktop Broker mobile app is web-based so there is nothing to download and install.

  • Open your web browser and visit www.desktopbroker.com.au
  • Press the Launch mobile application button
  • You’re now ready to enter your username and password - the same ones you use on the Desktop Broker website
  • For added convenience, you can add the Desktop Broker app to your mobile home screen for fast access on the go
  • The Desktop Broker app is available for both iPhone and Android

Investing in managed funds with mFund is similar to investing in equities. Simply place an order online through our Managed Funds order pad. No need to provide any additional paperwork from your clients. Funds will settle through their existing nominated bank account.

To invest in managed funds through mFund, follow these three steps:

  1. Research mFund products from the Managed Funds page, read the fund profile and PDS
  2. Choose the ‘Managed Funds’ option on the Order Pad and place your order online
  3. New mFund units are transferred to CHESS holdings and can be seen in the respective client’s portfolio

To sell managed funds units, go to the Managed Funds Order Pad, choose the ‘Sell’ option and enter the quantity you plan to sell.

Access to mFunds must be signed off by your licensee, to find out more please contact us at support@desktopbroker.com.au

Trading

To view an order on the Desktop Broker website:

  • You can check your order status for each client account under 'Trading & Portfolio' from the top menu, then select the 'Open orders' window.
  • You can also view all open orders by selecting 'Clients' then 'Client open orders'.

To amend an order on our website:

  • Select the order you wish to amend in the 'Open Orders' window
  • Make the required change (e.g. quantity, price or order validity)

NOTE: To amend only the price of a partially-filled order, leave the quantity unchanged. Our platform will recognise any partially-filled amounts and amend only the amount that is still unfilled in the market.

To cancel an outstanding order on our website:

  • Select the order you wish to cancel in the 'Open Orders' section
  • Select 'Cancel'
  • Alternatively, you can call the Customer Service team on 1300 726 177.

There are no extra charges to amend or cancel orders.

Payment for buy trades and proceeds from sell trades will be debited or credited directly from/into the client’s nominated bank account. 

Please ensure adequate funds are available before placing trades.

The nominated bank account can be viewed under ‘Clients’ then ‘Client A/C summaries’ from the top menu.

Equity transactions on the ASX generally settle on T+2 (i.e. two trading days after the trade has taken place), although some securities may settle on a deferred basis.

Payment for buy trades and net proceeds from sell trades will be debited or credited directly from/into the client’s nominated bank account. Direct Debits are processed on T+1 and Direct Credits on T+2.

Buy orders and sell orders traded on the same day will be netted against each other. We will direct debit or credit the difference as required.

You can place a buy order with funds from the sale proceeds of your clients' shares as soon as the sell trade has been booked.

Our Client Support team will contact you to resolve the matter as soon as our bank alerts us that your client has insufficient funds.

Methods to resolve may include:

  • Providing an alternate bank account
  • Selling the stock that has caused the shortfall
  • Selling another stock held by the same client to provide sufficient funds
  • Paying money into the client's account yourself

Please note: fail fees will apply.

To buy

  1. From the Trade section under ‘Order Type’ you can select a single client or search and select multiple clients to place an order for many clients simultaneously.
  2. By selecting a specific stock to sell for multiple clients, the order pad will pre-populate with each clients’ holding in that stock.
  3. You can then review and make changes where required to one or more orders before placing the orders in the market.

Entering orders using this method means you only need to enter your PIN once, saving you time, and ensures all orders reach the market simultaneously.

To sell

You can also liquidate a client portfolio in a few easy steps from the ‘Trading & Portfolio’ tab. 

Choose the relevant client account then select ‘Sell All’ from under the Portfolio section to pre-populate the multi order pad.

You can nominate a set default brokerage scale for each client or amend on a per-order basis. 

Please note: although only one amount of brokerage is charged on an order, it is possible for this brokerage to be split across a number of contract notes where orders partially transact and were placed good till cancelled. This may occur when a percentage brokerage is applied to an order, in which case, the brokerage on day one will be the percentage of the trade on day one and the brokerage on day two will be the percentage of the trade on day two and so on.

When you place an order you have the option of increasing the brokerage over and above the Desktop Broker default rate.

We will then charge this brokerage to your client and hold it in trust until the end of the calendar month when rebates are paid to your licensee. 

The rebate is the difference between our rate and what you have charged your client and is typically paid within the first 7 days of each month.

Access to Conditional orders must be approved by your licensee. 

If you don’t see the ‘Conditional orders’ button on the left hand navigation panel please contact us at support@desktopbroker.com.au and we will contact the licensee to organise access.

Conditional orders allow you to create an order for equities, interest rate securities and warrants in advance with pre-defined trigger conditions. Once those conditions are triggered, the order is automatically entered into the market.

Conditional orders are free of charge and you can amend your active conditional orders as many times as you like at no cost. Once a triggered conditional order is placed in the market, standard brokerage fees will apply.

Placing a conditional order

To access conditional orders, you need to login to your account, click on the 'Conditional Orders' button to activate conditional orders trading for the first time.

Trigger conditions (called conditional order parameters) include:

  • Mandatory: Specified Limit trigger price or a Derived trigger price based on a percentage of the previous day's open/high/low/close price or an index value or index % change
  • Option: Volume and Time triggers. Volume trigger allows you to benefit from increases in volume while Time triggers allow you to prevent your conditional orders from triggering during certain periods (e.g. during market open and close)

Your conditional order triggers only once: the first time the condition is met.

You can specify a trigger expiry date of up to three months. If the condition is not met within the time period you specify, your trigger will expire.

Tracking a conditional order

To view all active and historical conditional orders, go to ‘Trading & portfolio’ from the top menu – select the 'Conditional Orders' page.

From this page, you can view further details on a specific conditional order, check the status, amend and cancel individual or all active conditional orders.

Once your conditional order has been triggered you will receive an email.

Amending a conditional order or reinstating an expired order

You can amend or cancel your active conditional order at any time.

  1. Go to ‘Trading & portfolio’ from the top menu, select 'Conditional orders' and you'll see your 'Conditional orders history'
  2. Find the old conditional order you want to reinstate then under the status column click 'Reset'. The conditional order pad will display with pre-filled fields
  3. Review all the trigger conditions and order instructions, then click 'Confirm' to create a new conditional order with a new ID

Stocks and funds are not locked after creating a conditional order. This gives you greater flexibility to plan future orders and manage existing positions. 

Please ensure you keep sufficient funds and stocks in your clients' account to support the order when triggered.

Cross stock conditional order

A cross stock conditional order enables you to set trigger conditions based on a different stock than the one you wish to buy or sell. This is a useful trading tool when you believe movement in one stock is closely linked to or will lead to the movement in another stock.

Account Administration

  1. Complete the Desktop Broker Online Account Application form. This can be accessed once you’ve logged in, under ‘Clients’ from the top menu, then ‘New client account’.
  2. Once all client information is entered completed online, you will be prompted to print, obtain client signatures and relevant supporting documentation.
  3. Email the documents to support@desktopbroker.com.au

We aim to set up new client accounts within 48 hours of receiving the completed application form and current ID. Once account setup is completed, you will receive an email notification to inform you that you can start trading. 

Opening a client account is free of charge, you only pay when you trade with us.

Opening multiple client accounts

We can assist in pre-populating application forms by way of a mail merge, all you need to do is obtain client signatures and supporting documentation. 

Contact support@desktopbroker.com.au to find out more about bulk client uploads.

  1. To sign up for an adviser login, we must first put in place an Execution & Clearing Agreement with your licensee. Please email your licensee name and contact person to support@desktopbroker.com.au and we will make contact with them. 
  2. Once the agreement is in place, we will email a new adviser form for you to complete. 
  3. Please return via email along with a scanned copy of your current driver license. 

You can view all past transactions on your client's account from the 'Trading & Portfolio' tab on the top menu. All orders and contract note information is available here. You can also download Contract Note History into a report in Excel format.

You'll also find a detailed summary of debits and credits that have gone through your client's nominated bank account or cash account (for cash up front accounts) by running a Cash Movements report from the 'Reports' menu in 'Clients' tab.

You can change the following personal details on your Adviser account from 'My Accounton the top menu:

  • Contact details: email, mobile/phone/work/fax numbers and preferred method of contact
  • Adviser related addresses
  • Information Service subscription
  • Password and PIN

New password

You can reset your Password on the 'Sign in' box by clicking on 'reset password'. Enter your email address, click the 'Reset' button and we will email you a password link.

If your account has been locked, please call us on 1300 726 177 and we will assist with unlocking your account.

New PIN

If you need to reset your trading PIN please contact us on 1300 726 177.

To change your client's residential, postal or CHESS address: login to your account, visit the 'Forms' page and complete the 'Change of Client Details' form. 

Once the form has been signed by the client, scan and email to support@desktopbroker.com.au

All changes in registration details require a signed form from the client.

To change phone numbers or email addresses for your client, simply email the request to support@desktopbroker.com.au

To add email addresses to receive a copy of each contract note generated on a client's account, login to your account and go to the 'Client A/C Summaries' tab from ‘Client’ in the top menu.

Under Contract Note destinations, click on 'add' and complete the additional email address field.

Please note: you can add up to five additional email addresses.

To transfer shares from another broker or from a share registry

Signed forms from your clients are required to facilitate the transfer of shares from another broker or from the share registry to Desktop Broker. Forms can be found under ‘My account” then “Forms” menu. 

Please email the signed forms to support@desktopbroker.com.au. We will endeavour to transfer stock into your client's account within 48 hours from receiving the signed request. 

You must first determine whether the shares are held at another broker or at a share registry and complete the correct transfer request form.

For shares being transferred from another broker, use the Broker to Broker Transfer Request form.

It is imperative that your clients account name, designation and address at the current broker exactly match the account with us. If shares are currently held in a different name, you will need to complete an Off Market Transfer Request form (at a cost of $27.50).

For shares being transferred from a share registry, use the Issuer Sponsored Conversion Request form.

Your client’s account name and address at the share registry must exactly match the account with us. If shares are currently held in a different name, you will need to contact the share registry to change the details prior to submitting the Issuer Sponsored Conversion Request form with Desktop Broker.

You can confirm how the client account is registered with Desktop Broker, from the ‘Clients’ tab on top menu. Go to ‘Client A/C summaries’ and confirm the Registration details under the Trading Account Information section at the bottom of the page. The name, designation and address must match exactly letter for letter.

Once forms are complete, scan and email the signed request form to support@desktopbroker.com.au.

To transfer my client's shares to someone else

Your client will need to complete and submit an Off Market Transfer Request form to change the shares they own from one name to another. Fees apply.

You can upgrade or downgrade your Adviser information service level to choose between Gold, Platinum and WebIRESS levels.

To change your information service subscription, go to 'My account’ tab and under 'Information Service', select the new service level. 

A window will open where you can select your new subscription.

To upgrade your client’s information service level, please contact support@desktopbroker.com.au.  

Margin Lending or Wrap Accounts

You can setup a trading account to settle to your client’s margin lending or wrap facility as part of the online application process. 

  1. Under the question ‘do you want this account to be settled via a margin lending facility or other third party settlement agent, tick 'yes'.
  2. You then select ‘Use existing margin lender’ and select the name of your client’s margin lender or wrap provider from the drop down box. 
  3. You will also need to provide their margin loan/wrap facility account number, the name of their account manager and their account manager’s contact number.

Desktop Broker will only activate your client’s trading account after verifying with your client's margin lender or wrap provider that their account is active and ready for settlement. You may need to add Desktop Broker as an authorised broker on the facility.

Please note: margin lending trading accounts for superannuation funds cannot be created.

Desktop Broker offers a margin lending facility administered by Bell Potter Capital. 

To find out more click here.

mFund FAQ

mFund is the settlement service provided by ASX to enable investors to buy and sell units in unlisted managed funds directly with fund managers via their Desktop Broker account.

The service uses CHESS settlement system to automate and track the process of buying (applying for) and selling (redeeming) units in managed funds. Investors’ holdings in these funds are held electronically and can be linked to the same HIN used to hold other investments transacted through ASX, such as shares.

To find out more, download the ASX mFund Brochure and the ASX mFund fact sheet.

Investing in managed funds with mFund is similar to investing in equities. Simply place an order online through our Managed Funds order pad. No need to provide any additional paperwork from your clients. Funds will settle through their existing nominated bank account.

To invest in managed funds through mFund, follow these three steps:

  1. Research mFund products from the 'Managed Funds' page, read the fund profile and PDS
  2. Choose the ‘Managed Funds’ option on the Order Pad and place your order online
  3. New mFund units are transferred to CHESS holdings and can be seen in the respective client’s portfolio

To sell managed funds units, go to the Managed Funds Order Pad, choose the ‘Sell’ option and enter the quantity you plan to sell.

Access to mFunds must be signed off by your licensee, to find out more please contact us at support@desktopbroker.com.au